Appeals and Complaints

Write an appeal letter: Prepare a formal letter explaining who you are, which certification decision you are appealing, why you believe the decision is incorrect, and what evidence supports your appeal. Carefully follow the organization’s guidelines for submitting appeals.

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Submit the appeal letter: Send the letter to the competent body or appeals officer, adhering to the established deadlines. Keep copies of the letter and supporting evidence for your records.

3.

Gather evidence: Ensure you have concrete evidence proving that the certification decision was incorrect or unfair. Such evidence may include documents, testimonies, or other relevant information.

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Appeals

Contact the certification body: Start with a phone call or email to explain your issue. Provide all details of the complaint clearly and communicate in a calm and respectful manner.

3.

Gather information: Collect all relevant information related to the complaint. This may include documents, receipts, emails, contracts, statements, or any other evidence supporting your position.

2.

Know your rights: Before starting the complaint process, review the certification contract to understand your rights and the relevant articles (e.g., staff behavior, auditor conduct, unclear documents, etc.). This will help you identify the legal basis for your complaint.

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Complaints